<p><strong>Data Protection Policy</strong></p> <p>At Repair Wala, we prioritize the privacy and security of your personal data. This Data Protection Policy outlines how we collect, use, store, and protect your personal information to ensure your rights are respected.</p> <p>1. Information We Collect</p> <p>We collect the following types of personal data for the purpose of providing repair services:</p> <ul> <li><strong>Personal Information</strong>: This includes your name, phone number, address, and email. This information is shared only with our service partners as needed for parts procurement and service execution.</li> <li><strong>&nbsp;Appliance Information</strong>: We collect details such as brand, model, and a description of the issue for the purpose of diagnosing and resolving the problem.</li> <li><strong>Payment Information</strong>: We process payment details securely for transactional purposes only, using industry-standard encryption methods.</li> </ul> <p>2. How We Use Your Data</p> <p>Your personal data is used for the following purposes:</p> <ul> <li><strong>&nbsp;Providing Services</strong>: To generate accurate repair estimates, provide services, and communicate with you regarding the status of your service.</li> <li><strong>Communication</strong>: To send invoices, receipts, follow-up communications, and notifications related to completed services.</li> <li><strong>Service Improvement</strong>: To improve our service quality and respond to customer inquiries.</li> </ul> <p>3. Data Sharing</p> <p>We will not share your personal data with any third parties except for the following reasons:</p> <ul> <li><strong>Service Partners</strong>: If specific parts are required for your repair, we may share necessary details with our trusted service partners.</li> <li><strong>&nbsp;Legal Compliance</strong>: We may disclose your information if required by law, in response to a legal request or obligation (e.g., regulatory authorities, court orders, or legal claims).</li> </ul> <p>4. Data Security</p> <p>We take the security of your personal and financial information seriously. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, alteration, or destruction. This includes the use of secure systems for payment processing and encrypted data storage.</p> <p>5. Retention of Data</p> <p>We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the data is no longer needed, we will securely delete or anonymize it.</p> <p>6. Changes to This Policy</p> <p>We may update this Data Protection Policy from time to time to reflect changes in legal requirements or our services. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.</p> <p>7. Your Rights</p> <p>You have the right to:</p> <ul> <li>&nbsp;Access, update, or delete your personal data.</li> <li>Request the restriction or objection of processing.</li> <li>Withdraw consent for any data processing done based on consent.</li> </ul> <p>To exercise any of these rights or if you have concerns about how your data is handled, please contact us using the details below.</p> <p>

Cookie Policy

At Repair Wala, we are committed to safeguarding your privacy and providing transparency regarding how we collect, use, and store information through cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

By continuing to browse or use our website, you agree to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They serve a variety of purposes, such as enabling website functionality, improving user experience, and providing information to website operators for analytical and marketing purposes.

Cookies help websites remember your preferences, enhance site performance, and display personalized content that is relevant to you.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the proper functioning and security of our website. They enable core features such as:

•  Site navigation
•  Secure areas (e.g., account logins)
•  Fraud prevention and authentication mechanisms. These cookies are mandatory for the website to operate, and disabling them may affect functionality.

 

2.2 Performance and Analytics Cookies

These cookies help us collect information about how visitors interact with our website. The data gathered includes:

• Pages visited
• Time spent on each page
• Clicks and navigation paths
• Error reports.
• This information allows us to analyze website traffic, measure performance, and improve user experience.

2.3 Functional Cookies

Functional cookies enhance your experience by remembering choices and settings, such as:

•  Language preferences
•  Region selection
•  Login credentials (optional).
•  These cookies ensure that your preferences are remembered for future visits, offering a more personalized experience.

2.4 Targeting and Advertising Cookies

These cookies track your browsing habits to deliver relevant advertisements and promotional content. Some of these cookies are placed by third-party advertising networks to:

•  Serve targeted ads on our website or third-party sites
•  Limit how often you see an ad
•  Measure the effectiveness of advertising campaigns You may opt out of targeted advertising through your browser settings or third-party opt-out tools.

3. How We Use Cookies

We use cookies to:

•  Ensure our website functions efficiently and securely
•  Analyze visitor behavior to improve our services and user experience
•  Remember your preferences and settings
•  Deliver personalized content and relevant advertisements
•  Maintain website security and prevent fraudulent activity

The use of cookies enables us to enhance the functionality and usability of our site for all users.

4. Third-Party Cookies

Certain cookies used on our website are set by third-party service providers, including but not limited to:

•  Analytics platforms (e.g., Google Analytics)
•  Advertising partners
•  Payment gateways
•  These third parties may collect data independently in accordance with their own privacy and cookie policies. We encourage you to review their policies for further information on how they manage your data.

5. Managing Your Cookie Preferences

You can manage, control, or disable cookies through your web browser settings. Please be aware that disabling certain cookies may affect your ability to access or use parts of our website.

For instructions on how to manage cookies, refer to the links below based on your browser:

•  Google Chrome
•  Mozilla Firefox
•  Safari
•  Microsoft Edge

For further information about controlling cookies on mobile devices, please refer to your device’s documentation or settings.

6. Updates to This Cookie Policy

We reserve the right to modify or update this Cookie Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be effective immediately upon posting the updated policy on our website.

We encourage you to review this Cookie Policy regularly

Children Policy

At Repair Wala, we are deeply committed to protecting the privacy, safety, and wellbeing of minors who interact with our services or access our website. This Children Policy outlines our practices and safeguards in compliance with applicable child protection laws, including but not limited to the Information Technology Act, 2000 and relevant rules in India.

1. Age Restrictions

• Our website, mobile applications, and services are intended for use only by individuals who are 18 years of age or older.
• By accessing or using our website or services, you represent and warrant that you are at least 18 years old.
• Individuals under the age of 18 may use our services solely under the direct supervision and with the express consent of a parent or legal guardian.

2. Collection and Use of Personal Information

• Repair Wala does not knowingly collect, solicit, or process personal information from children under the age of 18 without obtaining verifiable parental or legal guardian consent.
•  If we become aware that personal data from a minor under 18 has been collected withoutn appropriate consent, we will take immediate and appropriate steps to delete such data from our records and systems.

3. Parental and Guardian Responsibility

•  Parents and legal guardians are responsible for supervising the online and offline activities of their children when using Repair Wala services or accessing the website.
•  We encourage parents and guardians to educate minors on safe and responsible online behavior and to monitor their internet use.

4. Legal Compliance

• Repair Wala’s policies and practices regarding minors comply with the Information Technology Act, 2000, including rules related to the protection of children's privacy and safety, and any other applicable Indian laws and regulations.

Infringement Policy

At Repair Wala, we respect and uphold the intellectual property rights of all individuals, organizations, and third parties. We expect the same level of respect from our customers, partners, service providers, and any third parties engaging with our platform. This Infringement Policy outlines our process for addressing claims of intellectual property infringement and maintaining a transparent, responsible platform for our repair and maintenance services.

1. Respect for Intellectual Property

All content published or otherwise made available on the Repair Wala platform—including, but not limited to, text, graphics, images, logos, service descriptions, videos, designs, and proprietary software—is the exclusive property of Repair Wala, unless otherwise stated. Unauthorized reproduction, distribution, modification, display, or exploitation of any of our intellectual property without prior written consent is strictly prohibited and may result in legal action.

2. Reporting Intellectual Property Infringement

If you believe that your intellectual property rights have been infringed by content or services available on the Repair Wala website or mobile application, you are encouraged to report the alleged infringement to us promptly.

Required Information for an Infringement Claim:

To assist us in investigating your claim effectively, please provide the following details:

•  A clear and complete description of the copyrighted work, trademark, or other intellectual property that you believe has been infringed.
•  A detailed explanation of where the infringing material is located on our website, including URLs or other relevant identifying information.
•  Your full legal name, physical address, telephone number, and a valid email address.
•  A written statement affirming that you have a good faith belief that the use of the material in question is not authorized by the intellectual property owner, its agent, or by law.
•  A declaration, under penalty of perjury, that the information provided in your notice is accurate and that you are the rightful intellectual property owner or authorized to act on behalf of the owner.
•  Your physical or electronic signature.

Submit Your Infringement Claim To:

•  Email: support@repairwala.com
•  Phone: +91- 7080000353

3. Action Taken Upon Receipt of a Valid Claim

Once we receive a properly formatted infringement notice:

•  We will acknowledge receipt of the claim in writing.
•  Our team will promptly review and investigate the alleged infringement.
•  If we determine the claim to be valid, we may remove or disable access to the infringing content, product, or service.
•  We will notify the party responsible for the allegedly infringing material regarding the action taken, and where applicable, provide them with the opportunity to respond.

4. Misuse of Infringement Reporting

Submitting false, malicious, or fraudulent infringement claims is strictly prohibited. Any individual or entity that knowingly submits a false claim may be subject to legal liability, including damages and attorney’s fees. Repair Wala reserves the right to pursue appropriate legal remedies against any misuse of this Infringement Policy.

5. Updates to This Policy

Repair Wala may revise or update this Infringement Policy from time to time to reflect changes in applicable law or operational practices. The most current version of this policy will be posted on our website, and continued use of our platform constitutes acceptance of any such changes.

Submit Your Infringement Claim To:

•  Email: support@repairwala.com
•  Phone: +91- 7080000353